Refund policy
Jurey Refund Policy
At Jurey, we are committed to ensuring your satisfaction with our products. If you receive an item that is damaged or defective, we will be happy to offer a replacement. We do not do refunds unless and untill we the product is unavailable for exchange. Please note the following terms for refunds or replacements:
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Damaged Items: We will only replace items that are damaged upon arrival and should reach out to us within 7 days . Please inspect your items upon delivery.
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Proof of Damage: To initiate a replacement, we require a clear picture showing the damage to the item. This helps us process your request quickly and ensure that your issue is addressed.
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Time Frame: Please contact us within 7 days of receiving your damaged item. Requests made after this period will not be eligible for a replacement.
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Replacement Process: Once we receive your proof of damage, we will process your replacement as quickly as possible. If a replacement is unavailable, a full refund will be issued.
- Delivery : A standard cost of ₹199 should be paid by the customer in case of replacement or return. Followed by that we will issue a credit note of that amount if you don’t want to replace in case of damaged product.
How to Request a Replacement:
- Email us at [your email address] with your order number and a photo of the damaged item.
- Our team will review your request and get back to you within 2-3 business days.
Your satisfaction is our priority, and we want you to enjoy your Jurey purchase with peace of mind.
Thank you for choosing Jurey!
