Refund policy
Jurey Refund Policy
At Jurey, we are committed to ensuring your satisfaction with our products. If you receive an item that is damaged or defective, we will be happy to offer a replacement. Please note the following terms for refunds or replacements:
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Damaged Items: We will only replace items that are damaged upon arrival. Please inspect your items upon delivery.
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Proof of Damage: To initiate a replacement, we require a clear picture showing the damage to the item. This helps us process your request quickly and ensure that your issue is addressed.
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Time Frame: Please contact us within 7 days of receiving your damaged item. Requests made after this period will not be eligible for a replacement.
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Replacement Process: Once we receive your proof of damage, we will process your replacement as quickly as possible. If a replacement is unavailable, a full refund will be issued.
How to Request a Replacement:
- Email us at [your email address] with your order number and a photo of the damaged item.
- Our team will review your request and get back to you within 2-3 business days.
Your satisfaction is our priority, and we want you to enjoy your Jurey purchase with peace of mind.
Thank you for choosing Jurey!
